SMS Terms
The plain rules for text messages from Community Search Network.
Effective November 10, 2026.
1. The program
Community Search Network Alerts is the text message program of Community Search Network (CSN), a Virginia nonprofit corporation. If you opt in, we text you about:
- Search alerts: a person is missing in your area and community help has been requested, plus updates and the all-clear.
- Training notices: trainings and sessions you can join.
- Account notices: the status of your application, verification and volunteer record.
We do not send advertising for other organizations.
2. How you opt in
You opt in by entering your mobile number and checking the text message box on a CSN form. The box is never checked for you. Opting in is never required to sign up, apply or volunteer. After you opt in, we send one text confirming you are enrolled.
You must be 18 or older and the account holder for the number, or have the account holder's permission.
3. How often we text
Message frequency varies. It depends on search activity near you and on your volunteer record.
4. Cost
Message and data rates may apply. CSN does not charge for texts.
5. How to stop
Reply STOP to any CSN text at any time. We will send one message confirming you are opted out, and then no more. To rejoin, opt in again on a CSN form.
6. How to get help
Reply HELP to any CSN text, or email [email protected].
7. Carriers
Carriers are not liable for any delayed or undelivered messages. Delivery depends on your carrier and your phone, and is not guaranteed.
8. Not an emergency service
CSN texts are not a way to report an emergency, and we do not monitor replies around the clock. If someone is missing or in danger, call 911.
9. Your privacy
We do not share or sell mobile numbers, text messaging opt-in data or consent with any third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
10. Changing your number
If you change or give up your mobile number, reply STOP from the old number first or email us, so the next owner of that number does not get your texts.
11. Changes to these terms
If we change these terms, we will post the new version here with a new effective date.
12. Contact
Community Search Network
11316 Nancyann Way, Fairfax, VA 22030
[email protected]